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SHIPPING AND RETURNS

What are my shipping options?

We currently ship to addresses in all 50 states, including P.O. boxes. Free USPS First Class Mail is offered on orders over $25. UPS Ground, 2 day, and 3 day options are now available at the cost calculated at check out. 

Can I make a return or exchange?

Unfortunately, to ensure the safety of all our customers, we cannot accept returns or exchanges of masks. All masks are final sale. 

Can I cancel my order?

We are happy to accept any cancellations provided they are done before the shipping label has been printed. Please check your email to ensure you haven't received a shipping confirmation before requesting a cancellation. 

Refunds will be returned on your payment method used at time of purchase. This may take 5-7 business days to arrive.

Contact Us

Our customer service team is available M-F from 12-6pm PST.

Enter your information through the form below and someone will get right back to you within 24-48 hours, or email us at hello@rendallco.com

 

We cherish the relationships we have with all our suppliers, viewing them as integral partners in our mission to deliver exceptional, high-quality products. Regular visits to their facilities are a testament to our commitment to these partnerships. These visits serve a dual purpose: they strengthen our connections, allowing us to better comprehend their capabilities, and they ensure our shared values remain aligned. These occasions also provide an open forum for addressing concerns, fostering transparent communication, and working collaboratively towards mutual success.

Ensuring fair wages and maintaining safe working conditions is non-negotiable in our business. The well-being of the individuals who contribute to our products is paramount. We collaborate closely with our suppliers to guarantee that living wages are paid to all workers, and we rigorously enforce stringent safety protocols across all production facilities. Our commitment to ethical practices spans the entire manufacturing process, promoting human dignity and job security for all.

Service list

  • Local Sourcing

  • Whenever possible, we give priority to local fabric and trims suppliers. This deliberate choice minimizes transportation distances, consequently reducing the greenhouse gas emissions associated with long-distance shipping. It also bolsters local economies and diminishes our overall environmental footprint.

  • Sustainable Practices

  • We maintain a steadfast commitment to exploring and implementing sustainable practices within our production processes. This encompasses waste reduction, the use of eco-friendly materials, and the exploration of innovative methods to further decrease our environmental footprint.

  • Community Support

  • We actively engage with the communities in which we operate. These efforts encompass supporting local initiatives, contributing to social and economic development, and nurturing positive relationships. We firmly believe in giving back and creating a positive impact on the communities that sustain our business.

  • Environmental Responsibility

  • Our unwavering dedication to ethical sourcing, fair wages, safety, and environmental responsibility is a testament to our pledge to conduct business in a manner that benefits not only our customers but also the world we collectively inhabit.